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The RR communication company was set on a decentralization basis with making the divisions operate independently. The owner intended to undertake four different lines of business. The over time operations of the business got the owner to realize that the vision will never get accomplished as the business does mot measure the operations of the enterprise. Challenges began to show off; the clients are complaining of the double billing Cheap Jerseys Shop , the development of many unaccomplished projects at departmental levels and the poor security set up within eth organization. The owner decides to go by a single line of business operations, and he takes the unprofessional way to implement.
The presidents of the divisions are fired in public which against the professional demands, even they had not been involved in the restructuring of the organization. The resistance gets the company to get another way of approach about getting solution to the RR communication company (Smith & McKeen Cheap Jerseys Wholesale , 2007).
List the advantages of a single customer service center for RR Communications. There are six of them.
A single customer service center defines that the data of the customer will be managed from a single location. It means that the data relating to the transactions of the customers will get consolidated. The overall management of the information will be at ease with the fact that undertaking relative positive activities such as the data mining will yield the business positive in improving the related customer services. The consolidation can still be depicted with the reduction of the unnecessary, and extra costs of operating and maintain the software and hardware at each divisional level as the operation will be at a single point of view (Institute of Management Accounts (IMA), 2000)).
Organizations do invest much in risk management with the point that securing the assets and the operations of the business ensures and guarantees the availability of operations. The adoption of a single customer service center within the RR communication company will greatly improve on the risk mitigation program and overall risk management (McNair Cheap Jerseys Online , 2000). The security section will easily define security governing policies and procedures that will see the benefit of ensuring security to available assets.
RR communication is driven with a concrete vision, and the splitting of data management exposes the company to failure to grow as the management will be challenging. The vision of an organization is well achieved with the good management of available data. It will be great that the management of the information will be consolidated thus enabling the company to identify easily business opportunities that cut across achieving the strategic goals of the RR communication. Overall management of the company will be enhanced with a reduction in operational, development and maintenance of the RR communication company.
Audits are operations that aim at identifying the deficiencies and strengths within the business. The undertaking of individual audits at the four divisional levels gets the process a bit expensive. The audit process cost can drastically be reduced with the undertaking of the audits at a single point. In the case the single customer service center will allow the performing of audits from that single point hence making the process reliable with the accuracy and integrity increase.
The service delivery to the customers is an inclusive Cheap Jerseys Free Shipping , positive aspect the single customer service center will offer the business. The easy management through good responding and providing of services to the customers will get clients happy at all time who will build a good CV for the company. The reputation of the business will get enhanced hence growth in operations of the business with the realization of the strategic objectives.
The information of the business will be under a guard. With the collective interaction with the customers, the divisions will be in a good position to identify and determine some of the duties, roles and responsibilities that they could have neglected. Such a consolidation system provides a mechanism of individual departments understanding well what they are supposed to deliver to the clients.
Devise an implementation strategy that would guarantee the support of the Divisional Presidents for the shared customer service center.
The RR communication divisional presidents have been independent in their operations Cheap Jerseys From China , and this has cut the benefits of collaborating departments and teamwork collectively.

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