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We Authentic Blake Comeau Jersey , as small business people, naturally dislike complaints from our clients and customers. Because we're intimately involved with our home businesses, small businesses Authentic Mattias Janmark Jersey , or freelance careers, any complaint takes on a personal commentator. A dissatisfied customer is a direct reflection on our performance and a blow to our egos. The common reaction of small business people to a consumer complaint is defensive posturing andor avoidance.


But ignoring a disgruntled customer can be much more damaging than small business owners realize.


When consumer complaints are avoided or ignored, the customer still needs to vent. A study done at Western Washington University and Illinois State University Authentic Radek Faksa Jersey , shows that consumers who had a bad experience at a store most often responded in three ways:


They decided not to shop at the store again.


They told their friends and relatives about their bad experience.


They convinced friends and relatives not to shop at the store again.


If the customer decides never to use your services again, you've lost one customer. But the damage may be worse. There may be a real problem that the business is unable to address because they aren't focused on it right now.


If the customer tells friends and relatives about their bad experience, the business now has a negative reputation with several customers and potential customers.


If the customer convinces friends and relatives not to use the business Authentic John Klingberg Jersey , the business has now lost several customer (probably for good), and the influenced customers will likely spread news of the original bad experience to their peer network in order to bolster the validity of their decision.

Guest Blogging: How to Do it Effectively?

Posted On : Dec-20-2011 | seen (599) times | Article Word Count : 421 |

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Appeal to your blog followers and social media connections to read and comment on your guest post. In this way, you can bump up its success. Try also sending the link of your post to other bloggers asking them to insert the link to their blog.

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